Consumers have had, for some time, the ability to shape service provision and get instant access to information within their personal lives. How do these changing expectations and dynamics impact the securities services environment? flow’s Janet Du Chenne explains how post-trade processes are being transformed by robotic process automation and data analytics
In today’s fast-moving digital world, consumers are being provided with personalised, data-enriched services and becoming accustomed to having more actionable information when and how they want it. It is only natural that such expectations are being translated into the services they require in their professional lives. As a result, financial institutions are working with their corporate and institutional clients to deliver the same level of service by bringing them closer to their data to improve the end user experience.
Deutsche Bank’s Securities Services team began this process by unbundling its products into components, providing clients with only the services they require and pioneering new solutions such as the Asset Servicing Only model. With this initial step successfully delivered, the team is now embracing an agile approach to provide deeper insights into service related data and further enrich the client’s settlement experience.