Emerging market access for investors drives significant ratings increase in seven core areas of service capability in leading client perception survey
Global Custodian magazine has rated Deutsche Bank a global outperformer for sub-custody services in 10 emerging markets. Published in January, the magazine’s Agent Banks in Emerging Markets (ABEM) survey measures client perception on a quantitative basis to qualitative questions on seven areas of service capability. Clients’ responses to the survey take into account the key regulatory, infrastructure and technology developments in the various markets that are impacting investors’ ability to access them.
The survey aims to measure changes in the relative levels of appreciation year-to-year for each provider’s own set of clients. In doing so, it covers cross-border client responses with scores for each of the seven areas of service (settlement, asset servicing, relationship management and client service, reporting, technology, ancillary services and value delivered). A total of 24 questions covered seven core areas of service capability and rate providers using a seven-point scoring scale (7.00 being excellent; 6.00 to 6.99 is very good, 5.00 to 5.99 is classified as good and 4.00-4.99 is considered satisfactory). Global performer means the bank’s scores are better than the average scores across the overall survey.
The markets for which Deutsche Bank has been rated a global outperformer – China, India, Indonesia, Malaysia, Philippines, Taiwan, Thailand, Hungary, Poland and Turkey - reflect the MSCI’s and S&P’s classifications, as well as the bank’s commitment and longstanding presence in those markets. Following the developments described above, several markets surveyed have further improved access for investors, and Deutsche Bank has played a key role in enabling such access.
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